Legal

Privacy Policy

Last updated: March 26, 2026

1. Introduction

Milan 2 Airport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy complies with the General Data Protection Regulation (GDPR) and Italian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

  • Contact Information: Name, email address, phone number
  • Booking Information: Pickup and drop-off locations, dates, times, flight numbers
  • Payment Information: Payment method preferences (we do not store credit card details)
  • Communication: Records of your correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device information (type, operating system)
  • Usage data (pages visited, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To process and manage your bookings
  • Communication: To confirm bookings, send updates, and respond to inquiries
  • Customer Support: To assist you with any issues or questions
  • Service Improvement: To analyze and improve our services
  • Legal Compliance: To comply with applicable laws and regulations
  • Marketing: With your consent, to send promotional materials

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Legal Obligation: Compliance with legal requirements
  • Legitimate Interests: Improving our services and preventing fraud
  • Consent: For marketing communications (you can withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Drivers and transportation partners to fulfill your booking
  • Technology Providers: Companies that help us operate our website and services
  • Legal Authorities: When required by law or to protect our rights

All third parties are contractually bound to protect your data and use it only for the specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit (SSL/TLS)
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill our contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes and enforce our agreements

Typically, we retain booking data for 7 years for tax and legal purposes. Marketing data is retained until you withdraw consent.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at booking@milan2airport.com.

9. Cookies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage
  • Improve user experience
  • Provide personalized content

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).