Legal

Terms of Service

Last updated: March 17, 2026

1. Acceptance of Terms

By accessing or using the services of Milan 2 Airport ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These Terms of Service constitute a legally binding agreement between you and Milan 2 Airport regarding your use of our website, booking platform, and transportation services.

2. Definitions

  • "Service" refers to the airport transfer and chauffeur services provided by Milan 2 Airport
  • "Customer" or "you" refers to the person booking or using our services
  • "Booking" refers to a confirmed reservation for transportation services
  • "Driver" refers to the chauffeur assigned to provide the service
  • "Vehicle" refers to the car, van, or other transportation provided

3. Booking and Reservations

3.1 How to Book

You can make a booking through:

  • Our online booking form on the website
  • Telephone: +39 334 795 6963
  • Email: booking@milan2airport.com
  • WhatsApp: +39 334 795 6963

3.2 Booking Confirmation

A booking is only confirmed when:

  • You receive a confirmation email or message from us
  • All required information has been provided
  • The booking has been accepted by our system or staff

3.3 Accuracy of Information

You are responsible for providing accurate and complete information at the time of booking, including:

  • Correct pickup and drop-off addresses
  • Accurate date and time
  • Number of passengers and luggage
  • Flight details for airport pickups
  • Valid contact information

Failure to provide accurate information may result in additional charges or refusal of service without refund.

4. Pricing and Payment

4.1 Fixed Prices

All our prices are fixed and include:

  • Transportation from pickup to drop-off location
  • Meet and greet service for airport pickups
  • Waiting time (60 minutes for airport pickups, 15 minutes for other pickups)
  • Tolls and taxes
  • Luggage assistance

4.2 Payment Methods

We accept the following payment methods:

  • Cash: Payment directly to the driver in Euros (EUR)
  • Credit Card: Visa, MasterCard, American Express
  • Bank Transfer: For corporate accounts

4.3 Additional Charges

The following may incur additional charges:

  • Excess waiting time beyond the included period
  • Additional stops not included in the original booking
  • Changes to the route after pickup
  • Special requests (additional luggage, pets, etc.)

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

  • More than 48 hours before pickup: Full refund or free cancellation
  • 24-48 hours before pickup: 50% cancellation fee
  • Less than 24 hours before pickup: 100% cancellation fee (no refund)
  • No-show: 100% of the booking amount will be charged regardless of the reason

5.2 Cancellation by Us

In rare circumstances, we may need to cancel a booking due to:

  • Force majeure events (severe weather, strikes, etc.)
  • Vehicle breakdown or driver unavailability
  • Safety concerns

In such cases, we will provide a full refund and assist in finding alternative transportation where possible.

5.3 Flight Delays and Cancellations

We monitor flight arrivals and adjust pickup times accordingly. However:

  • Customers must inform us of flight cancellations or significant changes
  • If a flight is cancelled and the customer does not inform us, standard cancellation fees apply

5.4 Refund Processing

All approved refunds (full or partial) will be processed within 10 business days from the date of cancellation confirmation.

6. Service Standards

6.1 Vehicle Standards

All our vehicles are:

  • Fully licensed and insured for passenger transport
  • Regularly maintained and serviced
  • Clean and in good condition
  • Equipped with air conditioning and safety features

We reserve the right to replace the booked vehicle with another vehicle of the same or higher category in case of technical issues, operational reasons, or circumstances beyond our control, without prior notice.

6.2 Driver Standards

All our drivers are:

  • Professionally licensed and trained
  • Experienced and knowledgeable about local routes
  • Professional, courteous, and punctual
  • Fluent in English and Italian

6.3 Waiting Time Policy

  • Airport pickups: 60 minutes free waiting time from flight landing
  • Other pickups: 15 minutes free waiting time from scheduled pickup time
  • Additional waiting time may be charged at €30 per hour or part thereof

7. Luggage Policy

7.1 Included Luggage

Each vehicle class has a specified luggage capacity:

  • Sedans (A-E): Up to 3 large suitcases + hand luggage
  • SUVs (F-G): Up to 5 large suitcases + hand luggage
  • Vans (H-J): Up to 7-10 large suitcases + hand luggage

7.2 Excess Luggage

If you have more luggage than specified for your vehicle class:

  • You must inform us at the time of booking
  • We may need to upgrade your vehicle (price difference applies)
  • We reserve the right to refuse service without refund if the actual luggage exceeds the declared or allowed capacity for the booked vehicle.

7.3 Special Items

The following items must be declared at booking:

  • Sports equipment (skis, golf clubs, bicycles)
  • Oversized luggage
  • Fragile items
  • Pets (in carriers only)

8. Passenger Conduct

Passengers are expected to:

  • Treat drivers and vehicles with respect
  • Not smoke in vehicles
  • Not consume alcohol or illegal substances
  • Fasten seatbelts when provided
  • Not distract the driver during transit

We reserve the right to terminate service and remove passengers who:

  • Engage in abusive or threatening behavior
  • Damage the vehicle
  • Are under the influence of drugs or excessive alcohol
  • Refuse to follow safety instructions

In such cases, no refund will be provided and additional charges may apply for damages.

9. Liability and Insurance

9.1 Our Liability

We maintain comprehensive insurance coverage for all our vehicles and passengers. Our liability is limited to:

  • Direct damages caused by our negligence
  • Up to the value of the service provided

9.2 Limitations

We are not liable for:

  • Delays caused by traffic, weather, or other circumstances beyond our control
  • Missed flights or connections
  • Loss of profits or consequential damages
  • Loss or damage to personal belongings

9.3 Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Acts of terrorism
  • Government restrictions
  • Strikes or labor disputes
  • Severe weather conditions

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Milan 2 Airport or our licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without prior written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Italy. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Milan, Italy.

14. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

16. Complaints

If you are not satisfied with our service, please contact us as soon as possible. We will investigate your complaint and respond within 14 business days. We are committed to resolving any issues fairly and promptly.